About cdc software cdc software, the customerdriven company, is a provider of enterprise software applications designed to help organizations deliver a superior customer. Cdc software product suite includes pivotal crm, saratoga crm, crm. Packed with guides, datasheets and videos, the cdc resource center is your onestop shop for information on maximizing the efficiency of your telephony systems. With cdc software crm telephony integration, contact center agents are delivered highly actionable caller data name, location, service history and more before they can even say hello. Consona develops enterprise crm, knowledge management, product configuration, and network management software.
Cdc software regularly partners with leading crm and telephony system providers to expand their service offerings. Cdc software nabs saratoga systems with an eye on continuing its efforts of ramping up its industryspecific presence, cdc corporation subsidiary cdc software disclosed on tuesday that it will acquire enterprise crm. Headquartered in bloomsburg, pennsylvania, cdc software is transforming telephony to crm integration for leading companies across all key segments. With the help of capterra, learn about cdc telephony software, its features, pricing information, popular comparisons to other telephony products and more. Cdc softwares solutions extend beyond erp and crm to ecommerce, human resource management, fund accounting, and supply chain. Cdc software s cloudbased cti solutions empower companies to quickly and costefficiently integrate their telephony and freshdesk crm systems. Cdc software, saleslogix and sugarcrm are among the vendors covered in our midmarket crm buying guide. Additional reporting and metrics tools and applications. With cdc software crmtelephony integration, contact center agents are delivered highly actionable caller data. Telephony integration by cdc software freshworks marketplace. The cdc software crm users business email addresses listing allows online marketers to target the best contacts information within short span of time and is an effective platform to transform struggling marketing campaigns into reigning success. Cdc software, consona merge to form aptean destination crm. In 2009, cdc software was awarded a microsoft partner of the year award in 2009.
Our powerful cti solution connects more than 50 leading contact center systems. Cdc software is a saas integration solution that empowers companies to quickly and costefficiently integrate their telephony, crm, and other missioncritica. Enterprise software solutions erp, scm, crm aptean. Cdc software regularly partners with leading crm and telephony system providers. China and manufacturer of the ross enterprise resource planning software system.
Deployed in weeks in the cloud, on premise or in a hybrid environment, cdc creates a realtime, eventsbased link between your telephony system, crm, marketing automation platform and other solutions. Cdc software, the customerdriven company, is a global enterprise software provider of onpremise and cloud deployments. In 2012, cdc software merged with consona corporation, to form aptean. Guides 3 rules for quick, easy and budgetfriendly telephony crm integration. Telephony to sugar cti integration with the cdc platform. Our enterprise crm buyers guide covered oracle, sap, sap, microsoft, rightnow, pegasystems and sword ciboodle while many of those vendors also play in the midmarket and small business crm markets, they wont be included in this midmarket crm.
Cdc software s pivotal crm is a flexible, powerful customer relationship management solution for companies that want to use crm strategically to model, enhance, and streamline their unique sales, marketing, and customer service processes, not dictate them. Cdc software provides enterprise crm software, enterprise software solutions, erp software, crm products and applications designed to increase efficiencies and profitability. Cdc software is the premier provider of turnkey integration solutions for contact center and customer relationship technology. Cdc software lets you easily connect your telephony system with your crm or ticketing solution with zero custom code required our powerful cti solution connects more than 50 leading contact center systems, with more being added every week. Cdc platform features screenpop telephony and database information custom reporting daily, weekly, etc. Cdc software is a whollyowned subsidiary of cdc corporation nasdaq. Cdc software, a wholly owned subsidiary of cdc corporation and a provider of industryspecific enterprise software applications and business services, announced recently that it has signed a definitive merger agreement with saratoga systems, a leading provider of crm. Cdcs, the customerdriven company, is a provider of enterprise software applications and services designed to help organizations deliver a superior customer experience, while. Cdc software provides a saas integration solution that creates realtime eventsbased links between leading telephony systems, crm systems, and other contact center data sources resulting in a lower total cost of ownership and quicker time to market. Cdc software s cloudbased cti solutions empower companies to quickly and costefficiently integrate their cisco telephony and freshdesk crm.
Cisco cti integration by cdc software freshworks marketplace. Cdc software is the leading provider of cloudbased integration solutions that empower companies to create realtime, eventsbased links between their telephony systems and their crm and other. Skychart is a software to draw chart of the night sky for the amateur astronomer from a bunch of stars and nebulae catalogs. Atlanta, georgia, united states industries crm, enterprise software, software headquarters regions greater.
Cdc software provides a bestinclass solution that creates realtime, eventsbased links between leading telephony systems, salesforce, and other missioncritical contact center data sources the next. Cdc software telephonycrm integration done right cdc. Cdc software, the customerdriven company, is a provider of enterprise software applications designed to help organizations deliver a superior customer experience while. Cdc software is the leading provider of ipaas solutions for the contact center space. Cdc software s cloudbased cti solutions empower companies to quickly and costefficiently integrate their interactive intelligence telephony and freshdesk crm. By combining a highly flexible core engine with outofthebox connectors for leading telephony platforms and core business. Cdc software picks vaultus for enterprisegrade mobility. Click2call within crm application jobs engine synchronization between systems. Cdc software is a saas integration solution that empowers companies to quickly and costefficiently integrate their telephony, crm, and other missioncritical contact center systems to provide contact. Crm system, freshdesk, freshservice, other please name, salesforce, sugarcrm, zendesk, mulesoft. With cdc software crmtelephony integration, contact center agents are delivered highly actionable caller data name, location, service.
When industry leaders need to integrate their telephony platforms with their crms and other systems of record, they consistently turn to cdc software. Cdc software is a company focused on providing businessmanagement software. Click2call within crm application jobs engine synchronization between systems call. If you represent a crm, telephony or contact center technology provider, systems integrator or platform integrator, wed love to meet with you to discuss how bundling your product with cdc s integration solutions can. Cdc software lets you easily connect your telephony system with your crm or ticketing solution with zero custom code required. Industries crm, enterprise software, software headquarters regions. Support for additional crm business platforms including servicenow, microsoft crm. See who you know at cdc software, leverage your professional network, and. Interactive intelligence cti by cdc software freshworks. Cdc softwares cloudbased cti solutions empower companies to quickly and costefficiently integrate their telephony and freshservice crm systems. Cdc software s cloudbased cti solutions empower companies to quickly and costefficiently integrate their mitel telephony and freshdesk crm systems. Forrester acknowledges cdc software as a crm leader in. Cdc software s solutions extend beyond erp and crm to ecommerce, human resource management, fund accounting, and supply chain management. Cdc is the fastest way to directly integrate telephony and crm period.
Enterprise application software providers cdc software corporation and consona corporation, with a total of 1,500 employees and 5,000 customers, merged in august 2012 to form aptean corporation aptean sells software. Cdc software cti telephony call center clicktocall. Cdc software, the customerdriven company is a leading provider of enterprise software applications designed to help organizations deliver a superior customer. In october 2018, esw capital completed the acquisition of the. Cdc software recognised as a leader by independent research firms latest crm software reports cdc pivotal crm 6. While historically pivotal crm is primarily implemented as software product running on customer premises, it was later. Support for additional crm business platforms including servicenow, microsoft crm, and netsuite are planned. Cdc software, a subsidiary of cdc corporation and a provider of industryspecific enterprise software applications and business services, has announced recently that it has added four new products and enhanced most of the existing products in the core productivity pack of c360, a suite of industry products and development tools for the microsoft dynamics crm. The cdc solution cdc has developed a service that enables a positive customer experience by greatly reducing the time, effort and expense required to implement cti. Cdc software crm users mailing lists cdc software crm.
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